Question 1

How do I get started with Lakria Digital?

Accepted Answer

Getting started is simple! Book a free 30-minute discovery call where we'll discuss your goals, current challenges, and how we can help. From there, we'll recommend the best plan or custom solution for your needs.

Question 2

Do I need to sign a long-term contract?

Accepted Answer

No long-term commitments required. Our subscription plans are billed monthly or annually, and you can cancel anytime with 30 days notice. Annual plans offer a 20% discount for those ready to commit.

Question 3

What platforms do you support?

Accepted Answer

We support all major social platforms including YouTube, Instagram, TikTok, Twitter/X, LinkedIn, Pinterest, and Twitch. Our strategies are tailored to where your audience lives.

Question 4

How quickly will I see results?

Accepted Answer

Most clients see measurable improvements within 30-60 days. Content strategy refinements typically show results in 2-4 weeks, while full brand transformations may take 3-6 months for maximum impact.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for annual plans. All prices are in CAD, and GST/HST is added at checkout for Canadian customers.

Question 6

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can upgrade anytime and only pay the prorated difference. Downgrades take effect at your next billing cycle. Our team is happy to help you find the right plan as your needs evolve.

Question 7

Do you offer refunds?

Accepted Answer

We offer a 14-day satisfaction guarantee for new subscribers. If you're not happy with our services within the first 14 days, we'll provide a full refund, no questions asked.

Question 8

Are there any hidden fees?

Accepted Answer

Absolutely not. All pricing is transparent and listed on our pricing page. The only additional cost is applicable GST/HST for Canadian customers. Enterprise solutions are quoted individually.

Question 9

What's included in the template bundles?

Accepted Answer

Each template bundle includes editable Canva and Figma files, usage guidelines, brand color variations, and video tutorials. Templates are yours to keep forever, even if you cancel your subscription.

Question 10

How does the content calendar work?

Accepted Answer

We create a customized 30-day content calendar based on your niche, goals, and posting frequency. It includes content ideas, optimal posting times, hashtag strategies, and engagement prompts.

Question 11

Can I request revisions on deliverables?

Accepted Answer

Yes! All plans include revision rounds. Starter plans get 2 revisions per deliverable, Professional plans get 3, and Enterprise clients get unlimited revisions until satisfaction.

Question 12

Do you create content for me or just strategy?

Accepted Answer

Both! Our Starter plan focuses on strategy and templates. Professional includes some done-for-you content. Enterprise offers full content production including video editing, graphic design, and copywriting.

Question 13

How do I communicate with my strategist?

Accepted Answer

You'll have a dedicated strategist accessible via email and our client portal. Professional and Enterprise clients also get Slack access and weekly video calls.

Question 14

What are your support hours?

Accepted Answer

Our team is available Monday-Friday, 9 AM - 6 PM EST. Enterprise clients have access to priority support with faster response times. Emergency support is available for critical issues.

Question 15

What if I'm not happy with my strategist?

Accepted Answer

Your satisfaction is our priority. If there's a mismatch, let us know and we'll reassign you to a different strategist who better fits your style and needs at no additional cost.

Question 16

Is my data secure?

Accepted Answer

Absolutely. We use industry-standard encryption, secure Canadian data centers, and never share your information with third parties. We're fully compliant with PIPEDA and GDPR.

Question 17

Do you need access to my social accounts?

Accepted Answer

For management services, we'll need posting access. We use secure OAuth connections and never store passwords. You maintain full ownership and can revoke access anytime.

Question 18

What happens to my content if I cancel?

Accepted Answer

All content created for you is yours to keep forever. We'll provide a complete handoff package including all files, templates, and documentation within 7 days of cancellation.

Frequently Asked Questions

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